Shipping policy

At L'Envers, every item is made to order. After your order is placed, it takes approximately 3 to 4 weeks for it to be knitted by our artisan. Once completed, it will be shipped to the delivery address indicated in your order. Delivery takes 5 to 7 working days, depending on the destination and transport option chosen.

We will keep you regularly informed by email of the progress of your order.

If you need to receive faster for a special occasion, please contact us on customer@lenversfashion.com, we will do our best to help you.

Shipping is charged at a flat rate, as follows:

European Union countries: shipping is free of charge for orders over 300€. For orders less than 300€, the price of standard shipping is 14.95€ and 25€ for Express shipping. Specific countries (France, Germany, Portugal, Spain, Belgium, Luxembourg and the Netherlands) also have access to delivery to a relay point via Mondial Relay. Delivery times may vary from 2 to 7 days depending on the option chosen.
Spain: shipping is free of charge for orders over 300€. For orders less than 300€, the price of standard shipping is 5€, 11.95€ for Express shipping and 4€ for delivery to a relay point via InPost. Delivery times may vary from 2 to 4 days depending on the option chosen.
Europe (outside the European Union) and North America: free shipping for orders over 320€. For orders less than 320€, the price of standard shipping is 24.95€ and 40€ for Express shipping. Delivery times may vary from 2 to 7 days depending on the option chosen.
Asia and Oceania: shipping is free of charge for orders over 360€. For orders less than 360€ the price of standard shipping is 80€. Delivery times can vary from 6 to 12 days.
Rest of the world: shipping is free of charge for orders over 320€. For orders less than 320€, the price of standard shipping is 80€. Delivery times can vary from 6 to 12 days.
As delivery is handled by companies external to L'Envers, we will provide you with an estimate of delivery times, but we cannot guarantee its accuracy. Likewise for tracking shipments, the information we have once the package has been shipped is only that communicated by the carriers on their tracking platform. To access this information, you will need the tracking number shared with you by email when your order is shipped.

We are not responsible for packages lost or damaged in transit. Please verify your shipping address, email address and phone number when placing an order as we are unable to reroute packages.

L’ENVERS FASHION cannot in any way be held liable for the package being lost or stolen after marked 'delivered' by the carrier. It is the customer's responsibility to provide a safe delivery spot for its package if not present at the time of delivery.

L’ENVERS FASHION is not responsible and cannot be held responsible if customs fees must be applied in the destination country. Customs and import duties are levied by the recipient country and are therefore the responsibility of the customer.

For security reasons, we don't ship to post office boxes.