You can view our size guide here. You can also see size advice on each product page : on a size guide and on the SIZING & FITTING part.

You still have a doubt? Contact us, we are always glad to advise you. You can email us at [email protected] , where we can give you personalized style and fitting tips! Send us your chest, waist, and hip measurements along with your height. If you’re up for it, photos always help us when providing a recommendation, as well!

We also have a customization service if you need specific dimensions for body or sleeves length for example. Email us at [email protected] for more info.

If despite our advice the size is not good, the return is easy and possible for most pieces. We will refund you the shipping costs entirely or partially depending on where you ship the parcel from. Please see full information in the RETURN section of this FAQ to find out more.

We may be able to do it for you! We have a customization service if you've identified a product you like but you wish it came in another color. Same thing if you need different dimensions such as body or sleeves length. This is the flexibility of knitting on demand! There are technical limitations we have to work with but it's worth asking! Do not hesitate to reach out!

Whatever the reason, we'd more than happy to help you over email at [email protected] or jump on a call to schedule here! 

We'll happily answer your questions, assist you with your shopping experience and guide you through the new pieces. 

This is always a tricky question as everyone has a different sensitivity to each wool. We provide a softness indication in every product page so that you can know a bit more, available in the DESCRIPTION section.

Here are a few facts about the softness of each of our fibers, keeping in mind that depending on skins, weather, laundry detergent and dyes, this will vary. If you love your knit but still find it too itchy, you can wear a cotton t-shirt underneath it.

Keep in mind that every wool will soften with time, with wears and washes.

Alpaca: this is known as a very soft wool, and it gets softer the more you wear it. So don’t hesitate to wear it a few times, and you’ll see how soft it will become.

Mohair: mainly known as a soft wool, some people can find its hairy elements itchy when worn directly to the skin. If this is your case, just put a cotton t-shirt underneath it.

Merino: this rustic and authentic wool is surprisingly soft. Note that the color does impact its softness: lighter colors will be softest, and some people might find darker and brighter colors a bit more itchy.

Yak: this is our softest wool. Yak is known to be as soft as cashmere, just more sustainable :)

Organic cotton: our cotton is as soft as a cloud. No allergies nor itchiness possible.

You can find all the info about washing and caring for your pieces on this page.

If your knit is shedding too many fibers, washing helps remove them. You can also use a comb, like the one we offer here.

How? Lay your pullover flat, stretch very gently and comb it from top to bottom.

Pullovers with long fibers, such as mohair, are likely to shed onto other garments. This is quite normal and is due to the length of the fiber that sheds naturally. You can use a brush to remove the hairs from your other clothing.

When wet woolen fibers are rubbed against each other, the scales on the fibers cling to each other. Detergent produces lather which encourages rubbing and results in felting.

You should limit the amount of detergent used when caring for your knitwear and fabric softeners should not be used at all.

You can also check our care guide to learn how to mend a hole in your knit, repair a button, make your own homemade detergent, or learn some natural moth repellent tips.

L’Envers is the French word for "the reverse": the opposite or contrary, moving in a manner contrary to the usual, a change to an opposite position, condition or direction.

This represents what we stand for. A new fashion that takes the time to do things the opposite way of the industry: slowly, with great care. This highlights the people behind our clothes, the hand of each artisans who took part in our knits.

We are a small team of 5 French people, all living in sunny Madrid. Julie, the founder, moved to Spain 10 years ago and she has been working with local partners since the beginning of L'Envers. Spain has a great history of knitting and wool.

Everything is artisan-made in Spain in small family-run workshops. You can discover all about our artisans here.

We work primarily with natural fibers: animal (wool and silk) and vegetal (organic cotton). Discover more about our materials here.

Our raw materials are chosen because they are natural and we source them as locally as possible from a handful of mills.

You can find some of our pieces in a selection of curated shops, and we try to participate regularly in pop-up events. You can find the list of our retailers and events just here.

You're also more than welcome to visit our Madrid showroom where we keep samples of the whole collection to view and try on. Send us an email at [email protected] or book a time here.

We are a small team of five people, with many projects and new ideas everyday.

You can visit our LinkedIn page to check on available positions, and in case there is no opening you can still email us at [email protected] with your resume and your thoughts on sustainable fashion and what it is to be a digital brand nowadays. We will be glad to e-meet you and know some more :)

To modify or cancel an order, please contact L’Envers customer care as soon as possible at [email protected].

Please note that custom pieces are neither exchangeable nor refundable.

You will receive an email once your order has been confirmed. If not, check your spam folder and/or send us an email at [email protected], you might have typed the wrong email address.

You'll receive an email as soon as your order is shipped to follow its current status. If you want more information, please email us at [email protected].

L’Envers supports multiple currencies for payment processing. If you are ordering from a country with a different currency, our website will automatically convert the total price of your order, including shipping costs and VAT, into your local currency using a daily updated exchange rate.Please be aware that refunds will also be processed using the daily exchange rate on the day of the refund. This ensures fair and up-to-date currency conversions for all transactions.

Please contact L’Envers customer care as soon as possible at [email protected].

Yes, we offer free shipping for orders above specific thresholds based on your location:

• For customers in the EU, all orders above 300€ qualify for complimentary shipping.
• For customers in Asia, all orders above 360€ qualify for complimentary shipping.
• For customers in the USA, Canada, UK, Switzerland and the rest of the world, all orders above 320€ qualify for free shipping.

At L'Envers, every item is made to order. After your order is placed, it takes approximately 3 to 4 weeks for it to be knitted by our artisan. Once completed, it will be shipped to the delivery address indicated in your order. Delivery takes 5 to 7 working days, depending on the destination and transport option chosen.

We will keep you regularly informed by email of the progress of your order.

If you need to receive faster for a special occasion, please contact us on [email protected], we will do our best to help you.

Shipping is charged at a flat rate, as follows:

• European Union countries:  shipping is free of charge for orders over 300€. For orders less than 300€, the price of standard shipping is 14.95€ and 25€ for Express shipping. Specific countries (France, Germany, Portugal, Spain, Belgium, Luxembourg and the Netherlands) also have access to delivery to a relay point via Mondial Relay. Delivery times may vary from 2 to 7 days depending on the option chosen.
• Spain: shipping is free of charge for orders over 300€. For orders less than 300€, the price of standard shipping is 5€, 11.95€ for Express shipping and 4€ for delivery to a relay point via InPost. Delivery times may vary from 2 to 4 days depending on the option chosen.
• Europe (outside the European Union) and North America: free shipping for orders over 320€. For orders less than 320€, the price of standard shipping is 24.95€ and 40€ for Express shipping. Delivery times may vary from 2 to 7 days depending on the option chosen.
• Asia and Oceania: shipping is free of charge for orders over 360€. For orders less than 360€ the price of standard shipping is 80€. Delivery times can vary from 6 to 12 days.
• Rest of the world: shipping is free of charge for orders over 320€. For orders less than 320€, the price of standard shipping is 80€. Delivery times can vary from 6 to 12 days.
• As delivery is handled by companies external to L'Envers, we will provide you with an estimate of delivery times, but we cannot guarantee its accuracy. Likewise for tracking shipments, the information we have once the package has been shipped is only that communicated by the carriers on their tracking platform. To access this information, you will need the tracking number shared with you by email when your order is shipped.

We are not responsible for packages lost or damaged in transit. Please verify your shipping address, email address and phone number when placing an order as we are unable to re-route packages.

L'Envers is not responsible and cannot be held responsible if customs fees must be applied in the destination country. Customs and import duties are levied by the recipient country and are therefore the responsibility of the customer.

For security reasons, we don't ship to post office boxes.

Once your order has been confirmed, if you want to change the shipping address, please contact L’Envers customer care as soon as possible by sending an email to [email protected].

Although we will do our best, we cannot guarantee that such requests can be taken into account.

If you have not received your parcel within the planned schedule, please contact L’Envers customer care as soon as possible by sending an email to [email protected].

Please note that you have 30 days to return an item from the date of receipt of the package. Return costs are the responsibility of the customer.

To return an item, it must not have been worn or washed, the tags must still be attached and it must be in its original packaging. Please note that we only accept complete products and those with undamaged packaging. 

Refunds or exchanges will be processed as soon as we have received the returned part and carried out quality control to ensure its condition. 

In the event that the item has been worn, washed or damaged, no refund or exchange can be required, and the costs of returning the item will be the responsibility of the customer. 

Please note that personalized pieces are neither exchangeable nor refundable.

Please note that returns from Spain are organized with UPS.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of 6€ corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label.

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the UPS collection point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will refund or exchange your item.

In the event of a refund, it will be made by the same means of payment as that used to process your order.

Please note that returns from the European Union are organized with UPS.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of 13€  corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label.

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the UPS point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will refund or exchange your item.

In the event of a refund, it will be made by the same means of payment as that used to process your order.

Please note that if you are placing your order in a foreign currency, we use a dynamic conversion rate calculator which is updated daily. When we refund your order, we use the current conversion rate and NOT the one used when the order was placed. This is why the amounts refunded may differ from the original amounts paid when ordering.

Please note that returns from the European Union are organized with UPS.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of 17€  corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label within 5 to 7 days (time required to produce the customs documentation).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the UPS point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will refund or exchange your item.

In the event of a refund, it will be made by the same means of payment as that used to process your order.

Please note that if you are placing your order in a foreign currency, we use a dynamic conversion rate calculator which is updated daily. When we refund your order, we use the current conversion rate and NOT the one used when the order was placed. This is why the amounts refunded may differ from the original amounts paid when ordering.

Please note that returns from these countries are arranged with FedEx. Please note that FedEx charges us 64€ for returning packages to Spain. We are aware that this represents a high cost for our customers, so we cover 50% of these costs. FedEx is our preferred partner and we do not work with other carriers.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice for 32€ corresponding to 50% of the return label costs.

3/ Once we have received your payment, we will send you clear instructions and a return label. You will receive the return label by email within 5 to 7 days (time required to create customs documents).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the FedEx point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will refund or exchange your item.

In the event of a refund, it will be made by the same means of payment as that used to process your order.

Please note that if you are placing your order in a foreign currency, we use a dynamic conversion rate calculator which is updated daily. When we refund your order, we use the current conversion rate value, NOT the one used when ordering. This is why the amounts refunded may differ from the original amounts paid when ordering.

Please note that returns from these countries are arranged with FedEx. Please note that FedEx charges us 80€ for returning packages to Spain. We are aware that this represents a high cost for our customers, so we cover 50% of these costs. FedEx is our preferred partner and we do not work with other carriers.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice for 40€ corresponding to 50% of the return label costs.

3/ Once we have received your payment, we will send you clear instructions and a return label. You will receive the return label by email within 5 to 7 days (time required to create customs documents).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the FedEx point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will refund or exchange your item.

In the event of a refund, it will be made by the same means of payment as that used to process your order.

Please note that if you are placing your order in a foreign currency, we use a dynamic conversion rate calculator which is updated daily. When we refund your order, we use the current conversion rate value, NOT the one used when ordering. This is why the amounts refunded may differ from the original amounts paid when ordering.

Before placing your order, we recommend that you consult the size guide of the chosen item to ensure that it perfectly matches your size. If you have any doubts, do not hesitate to contact us at [email protected]. 

Please note that you have 30 days to exchange your item from the date you receive the package. Return costs are the responsibility of the customer, and shipping costs of the replacement item are the responsibility of L’Envers. 

Please note that all exchanges are subject to availability of our yarns. If your item isn't right for you, we're here to help.

To exchange an item, it must not have been worn or washed, the tags must still be attached and it must be in its original packaging. Please note that we only accept complete products and those with undamaged packaging.

Exchanges will be processed as soon as we have received the returned part and carried out quality control to ensure its condition.

If the item has been worn, washed or damaged, no exchange can be required, and the costs of returning the item will be the responsibility of the customer.

Please note that personalized pieces are neither exchangeable nor refundable.

Please note that returns from Spain are organized with UPS.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to return or exchange a product. Specify in your email your order number and the item you wish to return.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of 6€ corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label.

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the UPS collection point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will start production of your new item. You will then receive an email confirmation for this new order.

In the event that the price of your new part is different from the original one, you will then be billed or refunded the difference.

6/ It will then take 3 to 4 weeks of production for your new item before it is shipped. As soon as the package is sent, you will receive the tracking number by email.

Please note that returns from the European Union are organized with UPS.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to exchange a product. Specify in your email your order number and the item you wish to exchange.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of €13 corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label.

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the UPS point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will start production of your new item. You will then receive an email confirming this new order. In the event that the price of your new part is different from the original one, you will then be billed or refunded the difference.

6/ It will then take 3 to 4 weeks of production for your new part before it is shipped. As soon as the package is sent, you will receive the tracking number by email.

Please note that returns from the rest of Europe are arranged with FedEx.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to exchange a product. Specify in your email your order number and the item you wish to exchange.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of 17€  corresponding to the cost of the return label.

3/ Once we have received your payment, we will send you clear instructions and a return label. You will receive the return label by email within 5 to 7 days (time required to create customs documents).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the FedEx point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will start production of your new item. You will then receive an email confirming this new order. In the event that the price of your new part is different from the original one, you will then be billed or refunded the difference.

6/ It will then take 3 to 4 weeks of production for your new item before it is shipped. As soon as the package is sent, you will receive the tracking number by email.

Please note that returns from these countries are arranged with FedEx. Please note that FedEx charges us €64 for returning packages to Spain. We are aware that this represents a high cost for our customers, so we cover 50% of these costs. FedEx is our preferred partner and we do not work with other carriers.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to exchange a product. Specify in your email your order number and the item you wish to exchange.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice for €32 corresponding to 50% of the return label costs.

3/ Once we have received your payment, we will send you clear instructions and a return label. You will receive the return label by email within 5 to 7 days (time required to create customs documents).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the FedEx point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will start production of your new item. You will then receive an email confirming this new order. In the event that the price of your new item is different from the original one, you will then be billed or refunded the difference.

6/ It will then take 3 to 4 weeks of production for your new item before it is shipped. As soon as the package is sent, you will receive the tracking number by email.

Please note that returns from the rest of the world are arranged with FedEx. Please note that FedEx charges us 80€ for returning packages to Spain. We are aware that this represents a high cost for our customers, so we cover 50% of these costs. FedEx is our preferred partner and we do not work with other carriers.

Here's how to do it:

1/ Send an email to [email protected] indicating that you wish to exchange a product. Specify in your email your order number and the item you wish to exchange.

2/ Our team will process your request as quickly as possible and you will receive by email an invoice of €40 corresponding to 50% of the return label costs.

3/ Once we have received your payment, we will send you clear instructions and a return label. You will receive the return label by email within 5 to 7 days (time required to create customs documents).

4/ Make sure the item is correctly packaged and stick the return label on the package, before dropping it off at the FedEx point closest to you.

5/ When your package has arrived at our workshop and has passed our quality control, we will start production of your new item. You will then receive an email confirming this new order. In the event that the price of your new part is different from the original one, you will then be billed or refunded the difference.

6/ It will then take 3 to 4 weeks of production for your new item before it is shipped. As soon as the package is sent, you will receive the tracking number by email.

L'Envers attaches particular importance to the manufacturing and quality of its products. We ensure that we carry out strict quality controls throughout the manufacturing process in order to avoid any errors or manufacturing defects. Our production still remains artisanal and small defects can sometimes go unnoticed.

If this is the case for your item, do not hesitate to write to [email protected]. When doing so, do not hesitate to send us photos and a precise explanation of the problem so that we can give you a solution as quickly as possible. If it is indeed a manufacturing defect, you will have the possibility of exchanging your item, subject to availability.

To find out how to return your defective item, please refer to the “How can I exchange my item?” section. Please note that in the case of returning a defective part with exchange, the return costs are the entire responsibility of L'Envers.

You have 30 days from the delivery date of your order to inform us of your decision to return your part or make an exchange.

After this period, we will no longer accept returns. 

If you would like to return or exchange your part, please write to us at [email protected].

When we receive your package, you will receive a confirmation email informing you of its delivery to our manufacturing workshop. Don't hesitate to check your junk mail. If you have not received confirmation, do not hesitate to email our customer service at [email protected].

After receiving your returned package, our manufacturing workshop will carry out a quality control to ensure that the item has not been washed, worn or damaged. As soon as we have the guarantee of the conformity of the return, we will refund your item. The refund will be made between 3 and 4 working days after receipt of the package. You will then receive a confirmation email and you will be reimbursed via the payment method used when placing your initial order.

All the transactions on the L’Envers website take place in euros.

We accept the following credit cards as means of payment via Shopify Payments: Visa, Mastercard, American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro,Shop Pay and Union Pay ; as well as Paypal and Splitit to pay in monthly installments. 

Please see the Shopify Payments Privacy Policy for more details.

Please see the PayPal Privacy Policy for more details.

Please see the SplitIt Privacy Policy for more details.

Once your order has been placed, you will receive a confirmation email.

If you can't see it in your inbox, it may have gone into your spam folder. If the credit card payment has gone through and you have not received an email confirming your order within 10 minutes, contact customer care by emailing us at [email protected].

Your payment may have been refused for different reasons: an error entering your card details, the order amount may have exceeded your payment limit, etc.

Contact us at [email protected] to understand why and reach another solution for completing your order.

All transactions on the L’Envers website take place in euros.

• European Union (Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden) : all our shipments are billed including the VAT.
• Outside the European Union: all our shipments are shipped net of VAT. Taxes should be paid upon reception of the parcel, according to the applicable laws in the country of destination. The excluding VAT price charged is the equivalent of the including VAT prices applied in EU.
• Example of Canada: duties and taxes represent about 15% of the purchase. You can expect to pay 50-60 Canadian dollars for a single purchase.
• Example of the UK: duties and taxes represent about 27% of the purchase (for purchases above 150€). You can expect to pay 50-60 British pounds for a single purchase.

Because sustainable fashion is only really sustainable if it is accessible to as many people as possible, you can pay in monthly installments, free of charge, with SplitIt. 

What is the installment-payment method with SplitIt?

When selecting "Multiple Credit Card Payments" at checkout, you will be directed to the SplitIt interface to enter your credit or debit card details and choose the number of monthly payments that suit you and your budget. You will need the full purchase amount available as credit on your payment card on the day of purchase.

Splitit then authorizes the full amount of the purchase on your existing credit card and reserves the balance from your payment card.

The first installment is charged a few seconds after the purchase authorization.

Over time, Splitit will charge your payment card every month until the plan is finished.

For more details, visit the SplitIt website.

How to benefit from the multiple payment method ?

• The payment must be done via the SplitIt interface accessed by selecting "Multiple Credit Card Payments" at checkout.
  
• SplitIt has to approve your application first, via their payment provider Bluesnap.

On your desktop, click on the ‘Account’ button on the top right of the home page (on your smartphone, this button is in the menu).

Enter your email address on the registration page.

Fill in your details in the required fields and confirm.

Not to worry, just go to the "reset my password" link. You will then be emailed a link to set up a new password.

No, you don’t have to create any account. You can choose to check out as a guest. However, if you would like to register your delivery or payment details, we suggest doing so.